Even in a technologically advanced society such as the United States, it comes out that only 7.5% of consumers have already used a voice assistant in the healthcare sector.
Even if it is not widespread, it is, however, important to underline two factors:
- for the time being, many healthcare professionals do not use voice assistants, mainly because they are concerned about compliance with the Health Policies;
- surveys show that 52% of adults would use voice technologies in healthcare, given that it suggests that they will be used more in the close future.
Still considering the analysis of current data, the percentage of 7.5% of US adults is equivalent to 19.1 million users, which represents an extremely important and interesting heritage to analyze and to improve the quality of User Experience in the future.