One area in which active experimentation is underway for the use of voice assistants is that of health care in which Dotvocal has gained important experiences.
In the United States, interactive voice solutions have started to be implemented which involve different aspects, for example, access to information, patient management, scheduling of appointments, and postoperative discharge.
To date, only 1 in 13 consumers say they have used a voice assistant for healthcare, but this figure is likely to increase. According to a recent survey, 50% of US adults said they would use voice assistants for a variety of healthcare needs.
In the next article of our news, we will, therefore, see in more detail how this could also reflect on the approach that is being taken towards voice technologies in the health sector.