The AI Virtual Assistant welcomes users, sorts communications, opens tickets, categorizes information, and manages workflows and complex dialogues through GenAI integration.
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This service recognizes users, manages personalized tickets, and provides a dashboard to monitor activities, automating processes with a virtual assistant.
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The service handles activities for both B2B and B2C companies, distinguishing between leads and Clients. It supports multi-team projects, centralizing tasks and data with a timeline.
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The multichannel virtual assistant helps companies create a personalized and engaging customer journey across phone channels, the web, and major social media and instant messaging platforms.
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The cloud PBX integrates seamlessly with phone channels, the company’s CRM, and website, offering a modern and flexible solution. It can complement or replace the client’s PBX system.
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The voicebot enables natural language telephone interactions, automatically responding to user requests. It aligns with the company’s commercial, strategic, and procedural choices.
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This service provides information across various channels, ensuring a smooth transition from text to voice via Click2Call. The conversation continues uninterrupted on Facebook, WhatsApp, Telegram, or email.
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The service connects directly to the Call Center via Click2Call, allowing users to reach an operator. Users can choose between voice or text interaction, ensuring a seamless and continuous experience.
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The Asset Module centrally and flexibly manages company resources, including machinery, software, and patents. It also allows for efficient management of goods and services, provided to clients.
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Founded in 2004, we are dedicated to the creation, research, and development of application solutions based on Natural Language Processing (NLP), built with the most innovative voice and text technologies.
Dotvocal works closely with partners to deliver the best to clients across all industries!
Traditional ICT sector