Keeping your business in step with the future!

Our Suite

Integrated management in a single, intuitive and
easy-to-use environment!

AI VIRTUAL ASSISTANT

The AI Virtual Assistant welcomes users, sorts communications, opens tickets, categorizes information, and manages workflows and complex dialogues through GenAI integration.

find out more

TICKET MANAGEMENT

This service recognizes users, manages personalized tickets, and provides a dashboard to monitor activities, automating processes with a virtual assistant.

Find out More

CRM MODULE

The service handles activities for both B2B and B2C companies, distinguishing between leads and Clients. It supports multi-team projects, centralizing tasks and data with a timeline.

Find out more

MULTICHANNEL ASSISTANT

The multichannel virtual assistant helps companies create a personalized and engaging customer journey across phone channels, the web, and major social media and instant messaging platforms.

Find out more

CLOUD PBX

The cloud PBX integrates seamlessly with phone channels, the company’s CRM, and website, offering a modern and flexible solution. It can complement or replace the client’s PBX system.

Find out more

VOICEBOT

The voicebot enables natural language telephone interactions, automatically responding to user requests. It aligns with the company’s commercial, strategic, and procedural choices.

Find out more

This service provides information across various channels, ensuring a smooth transition from text to voice via Click2Call. The conversation continues uninterrupted on Facebook, WhatsApp, Telegram, or email.

Find out more

CHATBOT

The service connects directly to the Call Center via Click2Call, allowing users to reach an operator. Users can choose between voice or text interaction, ensuring a seamless and continuous experience.

Find out more

ASSET MODULE

The Asset Module centrally and flexibly manages company resources, including machinery, software, and patents. It also allows for efficient management of goods and services, provided to clients.

Find out more

Dotvocal Innovation is a well-established player in the Italian ICT LANDSCAPE

Founded in 2004, we are dedicated to the creation, research, and development of application solutions based on Natural Language Processing (NLP), built with the most innovative voice and text technologies.

Among our competencies:

Speak with a Sales

Our Workflow Process

Client Structure Analysis

A thorough analysis is essential to understand the specific needs of your business and the ecosystem in which it operates. A detailed analysis not only identifies your business’s strengths and weaknesses but also explores market opportunities and threats.

Identification of specific needs
Comprehensive evaluation of market dynamics
Optimization of resources and strategies

inizia

Project Presentation

The presentation aims to communicate not only the project objectives but also the added value these strategies will bring to the company. We use visual tools and concrete data to ensure that all stakeholders understand and share the proposed vision.

Stakeholder alignment
Clear objectives and expectations
Increased trust and commitment

Inizia

Test Phase Deployment

In this phase, the project is launched in a test environment to evaluate the developed strategies and solutions. This approach allows us to monitor performance and gather real feedback before the final release. During the testing period, we ensure that all functionalities operate correctly and that the system meets user needs, making any necessary improvements based on the results obtained.

Problem identification
Feedback collection
Feature optimization

Inizia

Production Delivery

After passing the testing phase, the system is ready to be used by all users. The production delivery marks the start of implementing strategies and solutions, ensuring everything works as expected and objectives are achieved. We provide continuous support during the launch to address any issues and ensure a smooth transition.